About this role
Head of Product Support at Mechanical Orchard. Location: Canada. Role: Lead strategy, Build scalable systems, Elevate customer experience Requirements: 7+ years in Support/Technical/Developer/Customer Experience; 3+ years leading teams; experience scaling SaaS/cloud/AI support; strong cross-functional collaboration; familiarity with modern support tooling and AI-enabled workflows. Category: Product Management Seniority: Senior Level Tools: APIs, Cloud platforms, Logs, Metrics, Dev workflows, Ticketing, Automation, Monitoring Commitment: Full Time Workplace: Remote Languages: English