About this role
Service Delivery Coordinator at FAIR Consulting Group. Location: Karachi, Sindh, Pakistan. Role: managing tickets, monitoring slas, producing reports Requirements: Bachelor's degree in IT or business, 2+ years IT service desk/AMS experience, experience with ITSM tools, SLA management, strong written/verbal English, Microsoft Office 365 proficiency. Category: Project and Program Management Seniority: Entry Level Tools: ITSM, ServiceNow, Jira Service Management, Freshservice, SAP ECC, SAP S/4HANA, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English