About this role
Manager - Customer Care at UWorld, LLC. Location: Hyderabad, Telangana, India. Role: resolving concerns, managing schedules, coaching team Requirements: Bachelor's or equivalent, 10+ years in technical/customer support or call center environments (SaaS/education preferred), 3+ years leading customer care, experience with CRMs/ticketing, process improvement, and metrics-driven management. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English