About this role
Workforce & Reporting Manager at Systems Integration, Inc.. Location: Washington, District of Columbia, United States. Role: forecasting, staffing, reporting Requirements: Experience in workforce management in a call center; strong analytical skills; familiarity with WFM systems (e.g., Genesys); ability to interpret data and recommend improvements; government contracting experience preferred; bachelor's degree in a related field. Category: Project and Program Management Seniority: Mid Level Tools: Excel, Reporting tools, Workforce management systems Commitment: Full Time Workplace: Onsite Languages: English