About this role
Customer Support Manager-B2B Saas (US Shift) at SocialPilot. Location: United States. Role: Ensuring high-quality customer support, Escalating and resolving complex issues, Monitoring KPIs and CSAT Requirements: 8+ years in B2B SaaS customer support; 3+ years leading a team; excellent English; experience with Help Scout and Zendesk; able to work night shifts; able to handle tickets and calls as IC. Category: Customer Service Seniority: Mid Level Tools: Help Scout, Zendesk Commitment: Full Time Workplace: Remote Languages: English