About this role
Lead Data Analyst (Contact Center Operations) at Agero. Location: Medford or Arizona or California or Florida or Georgia or Illinois or Massachusetts or Michigan or New Hampshire or New York or New Mexico or North Carolina or Tennessee or Virginia. Role: developing models, monitoring performance, analyzing feedback Requirements: BA/BS or equivalent, 5+ years business/data analysis, strong SQL and relational database skills, BI/Google Workspace/CRM experience, data validation, dashboarding, communication and project management skills. Category: Data and Analytics Seniority: Senior Level Tools: Swoop, BI, Google Workspace, CRM Tools, SQL, relational databases, Greenhouse Candidate Portal Commitment: Full Time Workplace: Remote Languages: English