About this role
Service Delivery Manager at Methods Business and Digital Technology. Location: Birmingham, England, United Kingdom. Role: managing service, engaging customers, monitoring slas Requirements: Working knowledge of ITIL, service desk/customer experience management, agile delivery experience, stakeholder management, strong organisation and communication, knowledge of Windows and MS O365, and experience with ITSM tools. Category: Project and Program Management Seniority: Mid Level Tools: ServiceNow, Hornbill, FreshService, Zendesk, Windows, Microsoft O365 Suite, Microsoft Project, Microsoft Visio, LinkedIn Learning Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English