About this role
Service Delivery Manager at Methods Business and Digital Technology. Location: Manchester, England, United Kingdom. Role: managing delivery, engaging customers, monitoring slas Requirements: Experience in ITIL/ITSM, service desk customer management, agile delivery, stakeholder relationship building, MS O365/Windows proficiency, knowledge of ITSM tools; decision-making and time-management skills. Category: Project and Program Management Seniority: Mid Level Tools: Windows, Microsoft Office 365, Microsoft Project, Microsoft Visio, ServiceNow, Hornbill, FreshService, Zendesk, LinkedIn Learning Certifications: itil v3, itil v4 Commitment: Full Time Workplace: Hybrid Languages: English