About this role
Assistant Workforce Management Manager (127769) at TDCX. Location: Malaysia. Role: managing scheduling, analyzing performance, supervising analysts Requirements: 3+ years WFM or related experience; tertiary diploma/degree; experience with Aspect eWFM or similar (Blue Pumpkin, Verint, IEX, NICE, Genesys WFM); ACD reporting experience advantageous; strong analytical and communication skills. Category: Project and Program Management Seniority: Mid Level Tools: Aspect eWFM, Blue Pumpkin, Verint, IEX, NICE, Genesys WFM, ACD Commitment: Full Time Workplace: Onsite Languages: English