About this role
The Reservations Travel Specialist serves as the primary liaison for wholesale partners and supports the coordination of creative resort events. This role blends revenue-focused reservations expertise with detailed account management and event support. The Associate ensures accuracy in booking execution, maintains strong relationships with tour operators and third-party partners, and collaborates cross-functionally to bring specialty events and packages to life. This position plays a critical role in protecting rate integrity, maximizing room and golf revenue, and delivering an elevated guest experience consistent with the resort's luxury standards.
Key Responsibilities
Wholesale Account Management
• Serve as primary contact for wholesale and tour operator partners.
• Process room and golf reservations in accordance with contracted rates and allotments.
• Monitor availability, blackouts, cut-off dates, and contracted inventory.
• Ensure proper coding of wholesale business in PMS and golf systems.
• Audit bookings for rate accuracy and compliance with agreements.
• Maintain up-to-date knowledge of contracts, promotions, and package inclusions.
• Collaborate with Revenue Management on rate changes, allotment adjustments, and pace monitoring.
• Assist with invoicing accuracy and deposit tracking for wholesale accounts.
• Maintain strong communication with Sales and Finance regarding partner performance.
Creative & Specialty Event Support
• Manage reservations for creative events (e.g., themed weekends, tournaments, specialty golf events).
• Coordinate with Sales, Marketing, Golf Operations, and F&B to ensure accurate package setup.
• Build and manage event booking codes, rate plans, and inclusions.
• Assist with rooming lists, tee time allocations, and event guest communication.
• Support pre-arrival outreach for event guests.
• Monitor event pick-up and provide pace updates to leadership.
• Assist with on-property event check-in coordination when needed.
Operational Support
• Assist with overbooking management, including relocations when necessary.
• Provide backup coverage for Resort Service Agents during peak times.
Qualifications
Education & Experience:
• High school diploma or equivalent required
• Minimum 1–2 years of reservations, front office, or related hospitality experience.
• Experience with PMS, CRS, and channel management systems preferred.
Skills & Competencies:
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and reservation systems.
• Ability to handle multiple priorities in a fast-paced environment.
• Commitment to delivering exceptional guest service.