About this role
Manager, IT Service Management at Onpoint. Location: Portland, Oregon, United States. Role: leading program, managing operations, improving service Requirements: 7+ years in IT operations/service delivery with 3+ years leading ITSM processes and tools; ITIL 4 Foundation required; experience with enterprise ITSM platforms (Ivanti, ServiceNow, Jira Service Management), SLA/CMDB/process governance, analytics, and regulated environments. Category: Information Technology Seniority: Senior Level Tools: Ivanti, ServiceNow, Jira Service Management, Intune, CMDB, ITIL 4, Microsoft Teams, Microsoft Outlook Certifications: itil 4 foundation, itil 4 managing professional Commitment: Full Time Workplace: Onsite Languages: English