About this role
Manager Chargeback Recovery at Topstep. Location: Chicago, Illinois, United States. Role: leading team, managing queue, overseeing vendors Requirements: 4+ years in payments/fraud/dispute/chargeback operations with 2+ years people management; deep knowledge of card network dispute rules (CE 3.0); BPO/vendor management; experience with Ethoca/Verifi/RDR; SQL and Microsoft Excel proficiency; strong analytical and communication skills. Category: Business Operations Seniority: Senior Level Tools: Ethoca, Verifi, RDR, SQL, Microsoft Excel, Slack Commitment: Full Time Workplace: Hybrid Languages: English