About this role
Incident and Escalation Manager at DataDirect Networks (DDN). Location: United States. Role: leading incidents, managing escalations, driving improvements Requirements: Senior operational leader with 12+ years in incident/escalation/problem/technical operations in high-tech or enterprise IT; ITIL knowledge; ability to lead high-severity incidents, influence stakeholders, work across time zones and participate in on-call rotations. Category: Project and Program Management Seniority: Senior Level Tools: Salesforce, Jira, Microsoft Office, Slack, Confluence, Lustre Certifications: itil v3, itil v4 Commitment: Full Time Workplace: Remote Languages: English