About this role
Service Desk Manager at First Focus. Location: Melbourne, Victoria, Australia. Role: lead team, improve processes, coach technicians Requirements: Experience leading a customer-facing IT support team in a Managed Services environment; strong ITIL service management; proficiency with Windows Server, Microsoft 365, Azure, virtualization (VMware/Hyper-V), networking; excellent communication. Category: Information Technology Seniority: Senior Level Tools: Windows Server, Microsoft 365, Azure, VMware, Hyper-V, Networking, ITIL Commitment: Full Time Workplace: Hybrid Languages: English, Tonga, Telugu