About this role
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title: Director of Volunteer Services Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00 a.m. - 5:00 p.m.
Job Description:
Duties/Responsibilities
• Oversee the organizational operations of the Volunteer Services Department
• Support and supervise the Volunteer Services staff: educates, trains, and collaborates with staff on all projects; oversees the staff implementation of projects, and collaborates with Frisco Liaison
• Support the Volunteer Executive Committee: develop volunteer leadership
• Support the Wish List Committee fundraising, coordinate with the Development team regarding donated items, and manage the yearly process of grant requests and awards
• Determine volunteer recruitment initiatives and onboarding standards, and yearly volunteer training to meet Joint Commission requirements
• Oversee the weekly Volunteer Newsletter
• Prepare and monitor the department’s budget
• Oversee the volunteer recognition programs
Required Skills/Abilities
• Experience in volunteer management required, preferably in a healthcare or nonprofit setting
• Strong leadership skills with the ability to build and sustain volunteer programs
• Excellent communication, interpersonal, and relationship-building skills
• Knowledge of hospital operations, patient services, and regulatory considerations related to volunteers preferred
• Ability to recruit, train, schedule, and supervise a diverse volunteer workforce
• Strong organizational and project management skills with attention to detail
• Ability to handle sensitive information with professionalism and confidentiality (HIPAA awareness preferred)
• Proficiency in Microsoft Office and volunteer management systems or scheduling software
• Ability to collaborate effectively with clinical and administrative leadership teams
• Strong problem-solving skills and ability to work in a fast-paced healthcare environment