About this role
Operations Manager at Holafly. Location: Lisbon, Lisbon, Portugal. Role: Lead team, Ensure service delivery, Forecast workforce Requirements: 5+ years in customer support operations or call center management; multi-channel teams; KPI and SLA driven; leadership; data-driven; CRM/ticketing tools; remote/multicultural teams; English fluent. Category: Business Operations Seniority: Senior Level Tools: CRM, Ticketing, Workforce Management Tools, Zendesk, Gorgias, Intercom, NICE, Verint Commitment: Full Time Workplace: Remote Languages: English