About this role
Service Delivery Manager at Ascendion. Location: Bengaluru, Karnataka, India. Role: owning delivery, managing incidents, improving reliability Requirements: 15+ years in program or delivery management within IT services; experience with cloud (AWS/Azure/GCP), ITIL, SRE principles, monitoring/observability tools, incident/problem/change management, and stakeholder/vendor management. Category: Project and Program Management Seniority: Senior Level Tools: Splunk, Dynatrace, AppDynamics, Prometheus, Grafana, ELK Stack, New Relic, Java, J2EE, REST, AWS, Azure, GCP, ServiceNow, BMC Remedy, Jira Service Management, CI/CD, DevOps, AIOps, SDLC, ALM Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English