About this role
Support Manager, UK at Stream. Location: London, England, United Kingdom. Role: leading team, interpreting data, driving automation Requirements: Proven experience managing multi-function support teams (10+), B2B and B2C service delivery, deploying AI/automation in support, KPI/SLA ownership, data-informed performance management, and partnering with product/engineering. Category: Customer Service Seniority: Mid Level Tools: Intercom, Assembled, Snowflake Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English