About this role
Workforce Management Specialist at Athens Services. Location: Irwindale, California, United States. Role: forecasting workload, scheduling staff, analyzing performance Requirements: 3+ years contact center workforce management experience, Genesys Cloud WFM experience, forecasting and scheduling skills, Excel and reporting proficiency, strong analytical and communication skills, knowledge of Erlang staffing methodology. Category: Customer Service Seniority: Mid Level Tools: Genesys Cloud Workforce Management, Genesys Cloud, Microsoft Excel, Erlang Commitment: Full Time Workplace: Onsite Languages: English