About this role
Director, Customer Care Poland at Sumitomo SHI FW Career. Location: Sosnowiec or Poland or Europe or North America or Asia. Role: leading operations, driving improvement, building relationships Requirements: Proven leadership in customer care and service operations, strong understanding of CX principles and KPIs, team development, claims management, cross-functional collaboration, analytical problem solving; fluent in Polish and English. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: Polish, English