About this role
Customer Support Manager at Casechek. Location: Chicago or United States. Role: establishing processes, managing team, analyzing metrics Requirements: 4+ years customer support leadership; experience building support operations, processes, SLAs; strong analytical mindset using KPIs; experience with support tools (Salesforce preferred, Talkdesk); excellent communication and people leadership. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Talkdesk Commitment: Full Time Workplace: Remote Languages: English