About this role
Manager -Resident Engineer at Exotel Techcom Pvt Ltd. Location: Gurugram, Haryana, India. Role: managing team, ensuring delivery, driving integrations Requirements: 6+ years technical experience (6–10 preferred) with 2+ years managing teams in a SaaS/CPaaS/CCaaS environment; hands-on REST/SOAP, webhooks, CRM integrations, telephony protocols; scripting (Python/Node.js/Bash), SQL, cloud fundamentals, Linux, and strong leadership. Category: Project and Program Management Seniority: Senior Level Tools: REST, SOAP, webhooks, Salesforce, Zoho, Freshdesk, IVR, ACD, SIP, VoIP, WebRTC, Python, Node.js, Bash, SQL, AWS, GCP, Azure, Linux, DNS, HTTP/S, TLS, VPN, Exotel's AI Agent, Twilio, Infobip, Genesys, YelloAI Certifications: pmp, itil Commitment: Full Time Workplace: Onsite Languages: English