About this role
Manager, Vendor Operations at Brother USA. Location: Bridgewater or Bartlett. Role: managing vendors, monitoring performance, negotiating contracts Requirements: 8+ years in contact center/vendor management, Bachelor’s degree or equivalent, vendor/BPO governance, KPI and SLA ownership, contract and project management, team leadership, Spanish language, and travel up to 50%. Category: Project and Program Management Seniority: Senior Level Tools: Incident Manager Software, Oracle Service Cloud, Salesforce, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Five9, Learning Management Systems Commitment: Full Time Workplace: Hybrid Languages: Spanish, English