About this role
Technical Support Lead at Persistent Systems. Location: New York, New York, United States. Role: providing support, troubleshooting issues, improving workflows Requirements: 2+ years in technical/product/helpdesk support; strong IP networking and hardware/software troubleshooting; experience with ticketing/CRM (Salesforce, Jira, Microsoft); strong communication, documentation, and testing skills; eligible for US security clearance. Category: Information Technology Seniority: Entry Level Tools: Wave Relay, Salesforce, Jira, Microsoft Commitment: Full Time Workplace: Onsite Languages: English