About this role
Workforce Manager at Etsy. Location: Mexico City or Guadalajara. Role: generating forecasts, monitoring SLAs, managing partners Requirements: 3+ years WFM or partner management in a BPO/contact center; forecasting, capacity planning, SLA governance; proficiency in Excel and WFM software; strong communication and negotiation skills. Category: Project and Program Management Seniority: Mid Level Tools: Microsoft Excel, Microsoft Power Query, Pivot Tables, Teleopti, NICE IEX, Verint, Assembled, Zendesk, Gorgias, Help Scout Commitment: Full Time Workplace: Hybrid Languages: English