About this role
Incident / Problem Manager at inwi. Location: Casablanca or Morocco. Role: piloting incidents, managing problems, conducting RCAs Requirements: Strong ITIL knowledge, experience in major incident and problem management, ability to run RCA analyses, proficiency with ITSM tools (ServiceNow) and supervision platforms, and experience in N2/N3 support or production environments. Category: Information Technology Seniority: Mid Level Tools: ITSM, ServiceNow, Centreon, Dynatrace, ELK, Grafana Commitment: Full Time Workplace: Onsite Languages: French