About this role
Customer Support Manager at Creative Realities, Inc.. Location: Louisville, Kentucky, United States. Role: Lead staff, Monitor queues, Enforce SLAs Requirements: 1–3 years in managing a call center or technical support team; experience in 24/7 support; strong leadership, SLAs, ticketing systems (ServiceNow); excellent communication and problem-solving. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Remote device management, digital signage, IT troubleshooting Commitment: Full Time Workplace: Remote Languages: English