About this role
Service Desk Manager - ITIL 4 Certified at Softthink Solutions Inc. Location: Washington, District of Columbia, United States. Role: leading team, managing incidents, ensuring sla Requirements: Manage enterprise IT service desk operations, oversee incident/problem management, ensure SLA compliance, drive continuous improvement; ITIL 4 Foundation certification and service desk leadership experience required. Category: Information Technology Seniority: Mid Level Tools: ITIL 4 Framework Certifications: itil 4 foundation Commitment: Full Time Workplace: Onsite Languages: English