About this role
Director, Workforce Management at Upgrade. Location: Phoenix, Arizona, United States. Role: Own strategy, Lead transition, Present data Requirements: 8+ years in Workforce Management; 3+ years in senior leadership; experience managing hybrid on/offshore WFM and BPO partners; proficient with WFM platforms, analytics (SQL, Tableau); strong cross-functional influence and executive presence. Category: Business Operations Seniority: Senior Level Tools: SQL, Tableau, DBVisualizer, WFM Platforms Commitment: Full Time Workplace: Onsite Languages: English