About this role
MANAGER QUALITY ASSURANCE (Toronto, ON, CA, M5J 1E5) at City of Toronto. Location: Toronto, Ontario, Canada. Role: leading teams, analyzing data, improving quality Requirements: Post-secondary education or equivalent experience; considerable experience leading QA, performance management or continuous improvement in multi-channel service environments; experience managing multidisciplinary teams; strong data analytics and reporting skills; familiarity with CRM and telephony. Category: Quality Assurance Seniority: Mid Level Tools: CRM, telephony systems Commitment: Full Time Workplace: Onsite Languages: English