About this role
Support Engineering Manager (Software Product) at Istaridigital.ai. Location: United States. Role: Team operations, Tooling management, Metrics reporting Requirements: Lead a small team of two Technical Support Engineers; own tooling, customer experience, and product feedback; manage SLA, releases, and escalation; build scalable support systems. Category: Engineering Seniority: Senior Level Tools: Kubernetes, Docker, PostgreSQL, Prometheus, Grafana, REST, GraphQL, Linux, TLS Commitment: Full Time Workplace: Remote Languages: English