About this role
ITSM Lead at Maverick Payments. Location: Calabasas, California, United States. Role: owning processes, leading migration, managing helpdesk Requirements: 5+ years progressive IT experience with 3+ years owning ITSM processes/platforms, deep ITIL process expertise, hands-on platform ownership (ServiceNow, Jira Service Management, BMC, Ivanti), platform migration experience, people leadership, and regulated-environment knowledge (PCI DSS, SOC 2, HIPAA). Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Jira Service Management, BMC, Ivanti, Microsoft Entra ID, Microsoft Copilot, CMDB Certifications: itil 4 foundation, servicenow csa, servicenow cis, atlassian jira service management Commitment: Full Time Workplace: Onsite Languages: English