About this role
Senior Manager, Planning & Performance at Momentum Financial Services Group. Location: Toronto, Ontario, Canada. Role: leading forecasting, optimizing staffing, developing dashboards Requirements: Bachelor's degree, 8+ years in contact centre operations/workforce planning, proven forecasting accuracy, expertise in capacity planning and analytics, strong stakeholder management and leadership, experience with NICE/Verint/Genesys/Power BI/Tableau/SQL. Category: Business Operations Seniority: Senior Level Tools: NICE, Verint, Genesys, Power BI, Tableau, SQL Certifications: lean six sigma, nice, verint, genesys, power bi, tableau, sql Commitment: Full Time Workplace: Hybrid Languages: English