About this role
Customer Support Operations Manager at Fiverr. Location: Tel Aviv-Yafo, Tel Aviv District, Israel. Role: leading operations, forecasting staffing, analyzing data Requirements: 5+ years in customer support operations or WFM at scale; experience managing managers and 100+ agents; deep Zendesk Explore expertise; strong analytics, forecasting, stakeholder management, and incident leadership skills. Category: Customer Service Seniority: Senior Level Tools: Zendesk Explore, Zendesk Commitment: Full Time Workplace: Onsite Languages: English