About this role
Help Desk Technician at Graniterock. Location: Watsonville, California, United States. Role: providing support, troubleshooting hardware, documenting incidents Requirements: Provide first-line IT support (phone, portal, email), troubleshoot desktops and peripherals, use remote tools, follow ITIL incident management, 3 years IT support experience, bachelor’s in IT/CS or equivalent, valid CA driver’s license. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows 10, Microsoft Windows 11 Enterprise, Microsoft Office 2016, Microsoft Office 365, Microsoft Teams, Microsoft Teams Phone, Active Directory, PowerShell, Windows Scripting Host, Batch scripts, command line, Dameware, LogMeIn, RDP, Microsoft Intune, ITIL Certifications: driver Commitment: Full Time Workplace: Onsite Languages: English