About this role
Manager - Knowledge & AI at Mrisoftware. Location: Manila or Makati or Pasig or Philippines. Role: leading teams, defining strategy, overseeing governance Requirements: 7+ years in knowledge management, AI/ML operations, or support technology leadership; 3+ years people management; experience with conversational AI platforms and knowledge systems; exposure to Salesforce, Zendesk, or AWS Connect; understanding of LLMs, RAG, and prompt engineering. Category: Project and Program Management Seniority: Senior Level Tools: Agentforce, Dialogflow, Salesforce, Zendesk, AWS Connect Commitment: Full Time Workplace: Hybrid Languages: English