About this role
Program Director, Knowledge & QA at Bullhorn. Location: Massachusetts or United States or North America or Europe or Asia. Role: owning programs, designing rubrics, analyzing metrics Requirements: 5+ years in knowledge management, support operations, or QA in a SaaS/tech environment. Experience owning KCS and QA programs, strong analytics, rubric design, and cross-functional influence; KCS v6 Practices certification preferred. Category: Project and Program Management Seniority: Senior Level Tools: Salesforce Knowledge, Salesforce Service Cloud, KnowBull, Snowflake Certifications: kcs v6 practices Commitment: Full Time Workplace: Remote Languages: English