About this role
The Role
Team Management
• Ensure appropriate planning for the shift is carried out by reviewing reservation numbers and requests and assigning FOH staff to specific tasks and adjust shift hours according to business requirements.
• Provide for the efficient and effective management of the shift.
• Provide the FOH team with the skills and knowledge required to deliver service standards through the preparation and delivering of effective training sessions.
• Ensure the effective operation of the FOH team by monitoring individual performance, acknowledging achievements and recommending improvements.
• Lead a daily staff briefing at the start of each shift.
• Ensure FOH staff on shift maintain the company uniform, personal presentation, time keeping and restaurant process and policy requirements.
Floor and Restaurant Operations
• Oversee the appropriate preparation and presentation of each day’s operations of the FOH area by ensuring staff complete all tasks and setups in accordance with checklists relevant to the season.
• Resolve customer complaints and operational problems that are referred by staff by investigating the issues and negotiating/creating a satisfactory solution with the appropriate parties.
• Provide back-up and shift relief by carrying out the full range of tasks assigned to other FOH staff (refer position statements) to ensure service levels are maintained.
• Ensure an effective knowledge FOH operations is maintained by updating operation logs, shift reports, transferring all necessary information from shift to shift and conducting team briefings, meetings and training sessions.
• Ensure the FOH work area is clean and clear of hazards.
• Complete as necessary incident reporting on all major issues or occupational health and safety matters, major Guest complaints/issues and significant damage or breakages.
• Contribute to the development of operating policies and procedures by monitoring the effectiveness of existing FOH policies and procedures and recommending changes to improve team performance.
• Assist the FOH with planning for smooth event operations.
Reservations
• Ensure reservation requests are answered accurately in a timely manner.
Administration
• Complete all required stocktakes, inventory checks and orders.
• Assist the FOH Manager with POS/Reservations systems updates and system maintenance.
Knowledge and Skill Requirements
• A sound working knowledge of HTM policies, operating procedures and service standards.
• Customer service skills and telephone manner to professionally and courteously respond to a culturally diverse range of customers.
• Ability to handle difficult queries and customers in a calm and positive manner.
• Cash & credit card handling and reconciliation skills for the accurately processing of cash float.
• Team management skills to effectively oversee the activities of the FOH team.
• Computer operating skills - Microsoft Office Suite
• Intermediate level English and native level Japanese required. Bilingual in Japanese/English spoken desirable.
Employment Package Details
Employment Period: on going
Employment Status: Full time year round
Contract Value: ¥5,300,000 to ¥6,100,000
Location: Niseko, Hokkaido, Japan - Kumo Restaurant (in Skye Niseko)
Working Hours: average 40 hours per week (shift times vary by season)
Benefits
• Flexi-time system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy
• Extra day off when working public holidays
仕事内容
以下が主なお仕事になりますが、これらに限定されません。
• 予約稼働数に合わせたスタッフのシフト作成を行う
• 国内外のお客様にレストランコンセプトに合わせた基準のサービスを提供出来るよう、スタッフトレーニングの時間を設ける
• 各スタッフの仕事を確認し、成果を認め、改善方法を促すことでサービスチームの効果的な運営を確保する
• レストラン内が常に整っており、安全な環境であること
• 日々のオペレーションに関する情報を更新し、チーム全体に最新の情報が行き渡るよう促す
• お客様からのクレーム対応を行い、ホールマネージャーに報告する
• フレンドリーで思いやりのある接客を行う事
• 在庫確認を行う
• 予約内容の確認を行う
• ホールマネージャーと共に、レジや予約システムのアップデートを行う
応募資格
• 接客が得意な方
• 英会話中級以上
• マネジメント経験をお持ちの方
• 難易度の高い予約に冷静に取り組む事が出来る方
• パソコンスキルをお持ちの方
雇用形態
• 正社員
雇用期間
• 定めなし
勤務時間
• 平均40時間/週（8時間 X 5日のシフト、シフト時間は季節によって異なります）
給与
• 年俸530万～610万円 (上記年棒を14分割し、毎月の給与と年2回の賞与に分けて支給)
勤務地
北海道ニセコ エリア
• 雲レストラン（Skye Niseko ホテル内）
開始日
• 応相談
待遇
• 社会保険完備
• 残業手当有り
• 社員寮あり（有料）
• 冬季シーズンリフトパス割引購入可
• 無料スキー・スノーボードグループレッスン（空き状況による）
• スキー・スノーボードレンタル割引制度
• 学習支援プログラム有り
• 祝日出勤の場合、振替休日取得可
ご応募の際には写真付き履歴書を添付ください。 ¥5.3 - 6.1m