About this role
Application Support Manager at Pacificlife. Location: London, England, United Kingdom. Role: leading team, managing tickets, resolving incidents Requirements: 5+ years leading global support teams, strong leadership and stakeholder management, SLA-driven operational mindset, expertise with Jira Service Management/HubSpot/Zendesk/ServiceNow, incident process ownership, and building dashboards/reports from support data. Category: Customer Service Seniority: Senior Level Tools: Jira Service Management, HubSpot, Zendesk, ServiceNow, Incident.IO, Python, SQL Commitment: Full Time Workplace: Onsite Languages: English