About this role
Technical Support Manager at Jet Support Services, Inc. (JSSI). Location: Chicago or Philippines. Role: leading team, administering Zendesk, resolving tickets Requirements: Lead a distributed technical support team, administer Zendesk and Microsoft 365, manage Service Desk operations, resolve escalated tickets, champion AI/automation, 5+ years end-user support, 2+ years people management, M365 admin experience. Category: Information Technology Seniority: Senior Level Tools: Zendesk, Traxxall, Microsoft 365, Microsoft Exchange, Microsoft Teams, Microsoft Teams Phone, Microsoft SharePoint, Microsoft OneDrive, Microsoft Entra ID, Microsoft Intune, Microsoft Active Directory, Microsoft Windows 11, firewalls, routers, switches Certifications: microsoft 365 administrator, a+, ccna Commitment: Full Time Workplace: Onsite Languages: English