About this role
IT Service Desk Level 1 Support at Gutor. Location: Houston, Texas, United States. Role: Ticket handling, Troubleshooting, Escalation Requirements: Bachelor’s IT degree; 4+ years IT support in international environments; basic troubleshooting; Jira Service Management; remote support tools; Microsoft 365/Intune; strong communication; procedural discipline; proactive problem solving. Category: Information Technology Seniority: Mid Level Tools: Jira Service Management, TeamViewer, Microsoft 365, Intune, SAP, SolidWorks, ePlan, Remote Support Tools Commitment: Full Time Workplace: Onsite Languages: English