About this role
Service Manager at GIGAS HOSTING, S.A.. Location: Alcobendas, Community of Madrid, Spain. Role: managing incidents, ensuring SLAs, leading governance Requirements: 5+ years managing B2B customers in Cloud and Telco, 2+ years managing technical teams; knowledge of SLAs, governance, onboarding, reporting, ITIL/Agile, and service delivery. Category: Project and Program Management Seniority: Senior Level Tools: Veeam, VMware, Fortinet, Cobee, ITIL, AGILE Certifications: lpic, rhca, veeam, nse fortinet, vmware Commitment: Full Time Workplace: Hybrid Languages: Spanish