About this role
VP, Product Manager – Call Center at Independence Pet Holdings (IPH). Location: Chicago or Scottsdale or New York. Role: lead transformation, drive benefits, align stakeholders Requirements: 12+ years in leadership for contact center or customer service; large-scale, multi-location management; strong tech with cloud-based platforms; offshore/vendor management; analytics and stakeholder communication. Category: Product Management Seniority: Senior Level Tools: Talkdesk, Cloud-based contact center software, Automation and AI tools Commitment: Full Time Workplace: Hybrid Languages: English