About this role
Manager, Tech Support at Umusic. Location: Santa Monica or Nashville or New York City. Role: managing team, providing support, maintaining SLAs Requirements: Manage a tech support team providing Windows and Mac end-user support, escalate and diagnose hardware/software faults, enforce SLAs/OLAs/KPIs, coach staff, and demonstrate elevated technical expertise via certification or equivalent experience. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, Apple Mac, Microsoft Office 365, Microsoft SCCM, Microsoft Intune, JAMF, ServiceNow Commitment: Full Time Workplace: Hybrid Languages: English