About this role
Service Improvement Manager at Vodafone (VOIS). Location: Pune, Maharashtra, India. Role: serving liaison, overseeing sla, managing escalations Requirements: Experience in service management, SAP knowledge, ITIL certification, familiarity with Remedy, strong stakeholder management, English proficiency, and ability to manage escalations and service reviews. Category: Project and Program Management Seniority: Mid Level Tools: SAP, Remedy, EVO Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English