About this role
Service Manager at Inetum. Location: Lisbon, Lisbon, Portugal. Role: Lead team, Monitor SLAs, Handle escalations Requirements: Lead service operations; manage team; ensure SLAs; improve processes; budget and vendor management; strong English and Spanish; ITSM tools experience. Category: Project and Program Management Seniority: Mid Level Tools: ServiceNow, Zendesk, Jira Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, Spanish