About this role
Customer Experience and Success Manager (OMS) at Infios. Location: Bangalore, Karnataka, India. Role: leading support, resolving incidents, managing releases Requirements: Bachelor's degree required; 6+ years supporting OMS platforms, 3+ years leading support/operations teams; experience with APIs, ITSM, monitoring, cloud platforms, AI tools, and global rotational support. Category: Information Technology Seniority: Senior Level Tools: Infosys OMS, Manhattan, IBM Sterling, Blue Yonder, ServiceNow, Jira, Remedy, Splunk, Dynatrace, Grafana, Claude, Kiro, CoPilot, ChatGPT, AWS, Azure, GCP Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English