About this role
Team Lead Customer Care at Indy. Location: Lyon or Paris. Role: leading team, tracking performance, developing staff Requirements: Experience managing a 6–8 person customer care team, tracking CS metrics (CSAT, FRT), leadership and coaching, familiarity with ticketing (Intercom), dashboards/BI and reporting, project management and customer-oriented mindset. Category: Customer Service Seniority: Mid Level Tools: Intercom, BI Commitment: Full Time Workplace: Hybrid Languages: French