About this role
Support Manager at Philips. Location: Barueri or Brazil or Mexico. Role: leading support, defining strategy, managing escalations Requirements: Extensive experience leading regional support/service operations in LATAM, ITIL service management, SLA/KPI governance, incident/escalation/problem management, managing managers, strong stakeholder and analytical skills; advanced English required, intermediate Spanish preferred. Category: Project and Program Management Seniority: Senior Level Tools: ITIL, RIS/PACS, Imaging Informatics Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, Spanish