About this role
Manager, Training and Escalations at Rush Street Interactive. Location: New Jersey or United States. Role: leading training, overseeing escalations, designing curriculum Requirements: Bachelor's preferred; 4+ years in customer/player support or contact center leadership; 3+ years managing training functions; experience with training design, performance analysis, and escalation processes; ability to work in-office 2+ days/week. Category: Customer Service Seniority: Senior Level Tools: 1Huddle, Guru, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English